FAQs

Orders

How soon can I expect my order?

For all UK orders please allow up to a week for your order to arrive, if you require your product sooner then please alter the shipping method when ordering.

For International orders please allow up to four weeks for your order to arrive, as customs may hold items for a period of time which is out of our control. It is also your responsibility as a customer to pay any custom charges that may occur.

Theres a problem with my order, what should I do?

Please contact us within 7 days uploading any relevant pictures and we will do everything we can to help. Our customers are our number one priority and your happiness is extremely important to us.

Products

Are your products Gluten Free?

Yes, all of our products are gluten-free and do not come in to contact with any gluten during production. We do use certified gluten-free oats in our Natura Miracle Mask

Are your products made by hand in the UK?

Yes all of our products are handmade with love & gratitude by Nicole & Alex in a small facility in London. We are very proud to be a British brand.

Are your products vegan?

Yes, all of our products are vegan and cruelty free. We only purchase from like-minded, conscious suppliers as well. We love animals and this was a major factor in the making of NINI Organics.

Do any of your products contain peanuts?

None of our products contain peanuts and do not come in to contact with any during production.

Do you have any tips for using my facemask?

We love to be really experimental with our Natura Miracle Mask & Coffee & Cacao Face Scrub, the reason why we have kept them powder form is because our skin needs different attention at different times.

Natura Miracle Mask – Mixing Ideas.

  • Apple cider Vinger – detoxifying
  • Lemon juice – detoxifying & exfoliating
  • Almond Milk – Hydrating
  • Coconut yogurt – Extra hydrating 
  • Watermelon juice – Moisture boosting
  • Bottled water – Stimulating 
  • E3live – Rejuvenating 
  • Any Hydrosol – Rosewater, Lavender water & so on – soothing.
  • Aloe vera Juice – soothing

The list is endless so be free and playful 🙂

Coffee & Cacao Face Scrub – Mixing Ideas.

  • Carrot juice – Brightening
  • Orange Juice – Brightening 
  • Existing cleanser – instant texture change to exfoliator.

This scrub works amazingly well mixed with existing cleansers for that extra skin loving boost.

Do your products contain preservatives?

Here at NINI Organics we strictly do not use any parabens, phalates, dyes, phenoxyethanol, potassium sorbate, preservatives, GMOs, fillers, synthetic ingredients or artificial fragrances.

Our masks are made from dry powders and flower extracts that do not contain water, therefore allowing the products to stay fresh naturally without the use of artificial preservatives – just as nature intended.

How much product do I need to use for a face mask?

A heaped teaspoon is perfect for the facemask and cleanser booster. For the facemask simply add a heaped teaspoon into the palm of your hand or a mixing bowl & mix with your chosen mixing medium to create a creamy texture. For the cleanser booster add a heaped teaspoon to your favourite face wash and wash as per your usual routine.

How should I store my facemask?

Keep in a cool, dry place and NEVER allow water to enter the bottle as any moisture will activate the ingredients and effect the shelf life. 

Is everything you make 100% Natural & Organic?

Yes, all of our ingredients are organic with the exception of the clays as they are derived from natural minerals so cannot be certified organic.

What is the shelf life of your products?

We have a 6 month and 12 month shelf life on our products, just simply check the little jar icon on the label to see its shelf life. This icon is an indication of the potency of the product, generally speaking, the product will be used up within that time frame, however, if it’s not then all of our products are good for 12 months opened.

When is the best time to do a facemask?

We would advise adding a mask to your daily night time regime to unclog the pores of any pollutants from your hard days work. Alternatively, you can add to your favourite face wash for a quick boost in the morning, which will prepare your skin for the day ahead.

Where do you source your materials from?

We source the majority of our ingredients from the UK, making sure everything is ethically farmed and from reputable sources. Anything that can be grown locally, like all of our herbs, are sourced from the UK. We like to support local British farmers where we can.